Benglabet Privacy Policy — Your Data, Our Responsibility

When you create an account or use the benglabet platform, we collect certain necessary information. This privacy policy explains exactly what types of information we collect, why we collect it, and how it is used.

Benglabet collects two types of information — data you provide directly and data collected automatically while you use the platform.

Benglabet uses your information only for specific, legitimate purposes. In line with our Privacy Policy, your data is never used beyond the purpose for which it was collected. Each of those purposes is clearly outlined below.

• Account Management: Your information is used to create, verify, and manage your account.
• Identity Verification: Your identity information is used to complete the KYC process and to prevent fraud.
• Transaction Processing: Payment information is used to process deposits, withdrawals, and other financial transactions.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Security Assurance: Device and login data is used to detect and prevent unauthorized access to your account.
• Personalized Experience: Your usage data is used to show you betting offers and promotions tailored to your preferences.
• Legal Compliance: Data is used to meet Anti-Money Laundering (AML) requirements and other legal obligations.

Benglabet follows the highest industry security standards to protect your information. Under our privacy policy, all collected data is stored encrypted on secure servers.

Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data exchanged between the platform and your browser is fully encrypted.
• Firewall Protection: An advanced firewall system is active at all times to prevent unauthorized access.
• Regular Security Audits: A dedicated third-party team regularly reviews the security of our systems.
• Restricted Access: Only authorized personnel can access your information, and only on a need-to-know basis.
• Data Backup: Regular backups are maintained to ensure the security and integrity of your data.

Regarding data retention: all information is kept for as long as your account remains active. After account closure, certain data may be retained for up to 5 years to meet legal requirements.

One of the most important aspects of benglabet's privacy policy is our strict stance on sharing data with third parties. We want to be clear: benglabet never sells your information or shares it for commercial purposes.

Data is shared only in the following limited circumstances:

• Payment Processing Partners: Payment gateways such as bKash, Nagad, and Rocket receive only the information strictly necessary to process transactions.
• Legal Authorities: In compliance with Bangladesh law, information may be disclosed upon a valid request from a government authority.
• Fraud Prevention Services: Limited data may be shared with select security partners to help detect suspicious activity.
• KYC Verification Services: Certain documents are shared with an authorized KYC provider solely to complete identity verification.

The benglabet website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. In line with our privacy policy, we only use essential cookies.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. The platform cannot function properly without them.
• Performance Cookies: Used to monitor website speed and performance. No personal information is included.
• Functional Cookies: Used to remember your preferred language and settings.

You can disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect some platform features. benglabet does not use third-party tracking cookies.

Benglabet believes you should have full control over your personal information. Under our privacy policy, you enjoy the following rights.

• Right to Access: You can request to view the information we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction at any time.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Opt Out of Marketing: You can stop receiving promotional emails or SMS messages at any time.

To exercise any of these rights, email us at support@benglabet.app. benglabet will provide an initial response within 48 hours and resolve your request within 30 days.

Benglabet strictly prohibits use of the platform by anyone under 18. Under our privacy policy, we do not knowingly collect personal information from minors.

• No one under the age of 18 is permitted to register on benglabet.
• Age is verified at the time of registration and reconfirmed during the KYC process.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• If a parent or guardian believes an account has been created in their child's name, they can contact us at support@benglabet.app.

Benglabet reserves the right to update this privacy policy as needed. Changes may be made in response to legal updates, business changes, or improvements to our service standards.

• For significant changes, we will send advance notice to your registered email address.
• Minor changes will be updated on this page, and the "Last Updated" date at the top of the page will be revised accordingly.
• Continuing to use the platform after a policy change will be considered your acceptance of the updated policy.
• If you object to the updated policy, please contact our support team before closing your account.

If you have any questions, concerns, or complaints about our privacy policy, benglabet's data protection team is always here to help. You'll find the different ways to reach us below.

• Email: support@benglabet.app — for any privacy-related requests.
• Live Chat: Direct support is available through the live chat option on the website.
• Response Time: Email requests receive an initial response within 48 hours.